Comments for Gravity Forms Support http://www.gravityhelp.com Fri, 03 Feb 2012 16:58:56 +0000 hourly 1 http://wordpress.org/?v=3.1.3 Comment on Gravity Forms v1.6.3 Beta 1 Released by Carl Hancock http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-474 Carl Hancock Fri, 03 Feb 2012 16:58:56 +0000 http://www.gravityhelp.com/?p=1858#comment-474 Email Notifications are not broken. Not in v1.6.3, not in the current public release and not in any past release of Gravity Forms. If Email Notifications (Admin or User) are not working then it is going to be a web hosting related configuration issue. If you look on the support forums you will see that is the case in every instance of Email Notifications not working. It is either going to be a reliability issue with your web host sending email (common with hosts such as GoDaddy), a configuration issue related to security and what Send From email address you can use, or a variety of other web hosting related situations such as not allowing outgoing email via PHP, requiring the use of SMTP to send email via PHP, etc. If you need assistance determining why your Email Notifications are not working then I suggest you contact the support team. The comments of blog posts aren't a support method so you'll need to use the support forums or the priority support form if you own a Developer License. However, I can tell you with 100% confidence that the email notifications you are having are not bug related. They are hosting related. Contact support, they'd be glad to assist you in determining what hosting related email issue you are experiencing. Email Notifications are not broken. Not in v1.6.3, not in the current public release and not in any past release of Gravity Forms.

If Email Notifications (Admin or User) are not working then it is going to be a web hosting related configuration issue. If you look on the support forums you will see that is the case in every instance of Email Notifications not working.

It is either going to be a reliability issue with your web host sending email (common with hosts such as GoDaddy), a configuration issue related to security and what Send From email address you can use, or a variety of other web hosting related situations such as not allowing outgoing email via PHP, requiring the use of SMTP to send email via PHP, etc.

If you need assistance determining why your Email Notifications are not working then I suggest you contact the support team. The comments of blog posts aren't a support method so you'll need to use the support forums or the priority support form if you own a Developer License.

However, I can tell you with 100% confidence that the email notifications you are having are not bug related. They are hosting related. Contact support, they'd be glad to assist you in determining what hosting related email issue you are experiencing.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by dmchenry35 http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-473 dmchenry35 Fri, 03 Feb 2012 08:15:54 +0000 http://www.gravityhelp.com/?p=1858#comment-473 Upgraded to this version after realizing that the "Send notification to user" wasn't work from the last update. Seems it's still broken in this version as well. Also at least 2 other people have reported the problem in the forums as well. Upgraded to this version after realizing that the "Send notification to user" wasn't work from the last update.

Seems it's still broken in this version as well. Also at least 2 other people have reported the problem in the forums as well.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by Carl Hancock http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-472 Carl Hancock Thu, 02 Feb 2012 05:43:52 +0000 http://www.gravityhelp.com/?p=1858#comment-472 Publishing to custom post types and pages is possible through hooks as well as the 3rd party Custom Post Types Add-On. However we do plan on implementing this as a native feature later this year. We have held off because of the hard work the 3rd party developer put into the Gravity Forms Custom Post Types Add-On. We didn't want to render his hard work useless so we put it on the back burner last year. Publishing to custom post types and pages is possible through hooks as well as the 3rd party Custom Post Types Add-On. However we do plan on implementing this as a native feature later this year. We have held off because of the hard work the 3rd party developer put into the Gravity Forms Custom Post Types Add-On. We didn't want to render his hard work useless so we put it on the back burner last year.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by Carl Hancock http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-471 Carl Hancock Thu, 02 Feb 2012 05:42:18 +0000 http://www.gravityhelp.com/?p=1858#comment-471 This version will not incorporate TinyMCE in the Paragraph Text field on forms. It only implements the new WordPress editor API for the email notifications. But consider this babysteps towards wider use of this functionality. We do plan on implementing this type of functionality as a Paragraph Text field option down the road. It is on our internal development roadmap. This version will not incorporate TinyMCE in the Paragraph Text field on forms. It only implements the new WordPress editor API for the email notifications. But consider this babysteps towards wider use of this functionality. We do plan on implementing this type of functionality as a Paragraph Text field option down the road. It is on our internal development roadmap.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by Carl Hancock http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-470 Carl Hancock Thu, 02 Feb 2012 05:40:51 +0000 http://www.gravityhelp.com/?p=1858#comment-470 You are getting that error because it appears you installed Gravity Forms in the wrong folder. Judging from that error you copied the files to a new folder you created located in wp-content/plugins/gravityforms-3 which is incorrect. Gravity Forms can only be installed in it's wp-content/plugins/gravityforms folder. So based on that error it appears you are trying to activate Gravity Forms from that folder while already having another version of Gravity Forms installed and activated in the correct /wp-content/plugins/gravityforms folder. You can't have multiple instances of Gravity Forms installed. In the future please post support issues and requests in the support forum. The blog comments aren't monitored by our support team. You are getting that error because it appears you installed Gravity Forms in the wrong folder.

Judging from that error you copied the files to a new folder you created located in wp-content/plugins/gravityforms-3 which is incorrect. Gravity Forms can only be installed in it's wp-content/plugins/gravityforms folder. So based on that error it appears you are trying to activate Gravity Forms from that folder while already having another version of Gravity Forms installed and activated in the correct /wp-content/plugins/gravityforms folder. You can't have multiple instances of Gravity Forms installed.

In the future please post support issues and requests in the support forum. The blog comments aren't monitored by our support team.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by machonchana http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-469 machonchana Thu, 02 Feb 2012 04:11:52 +0000 http://www.gravityhelp.com/?p=1858#comment-469 Hi, I upgraded to the latest and now get this error and my site is out of business until I restore from the last backup. Please advise. Fatal error: Cannot redeclare gravity_form() (previously declared in /home/faye/public_html/wp-content/plugins/gravityforms/gravityforms.php:1423) in /home/faye/public_html/wp-content/plugins/gravityforms-3/gravityforms.php on line 1425 Hi, I upgraded to the latest and now get this error and my site is out of business until I restore from the last backup. Please advise.

Fatal error: Cannot redeclare gravity_form() (previously declared in /home/faye/public_html/wp-content/plugins/gravityforms/gravityforms.php:1423) in /home/faye/public_html/wp-content/plugins/gravityforms-3/gravityforms.php on line 1425

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by delphiman http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-468 delphiman Mon, 30 Jan 2012 19:57:37 +0000 http://www.gravityhelp.com/?p=1858#comment-468 Will this version has TinyMCE in the Body Textarea of Post Field? Will this version has TinyMCE in the Body Textarea of Post Field?

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by Jonathan Wold http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-467 Jonathan Wold Thu, 26 Jan 2012 15:42:06 +0000 http://www.gravityhelp.com/?p=1858#comment-467 EXCELLENT work Gravity Forms team! Keep it up! Gravity Forms continues to be the <strong>best</strong> money we've spent on WordPress plugins. EXCELLENT work Gravity Forms team! Keep it up! Gravity Forms continues to be the best money we've spent on WordPress plugins.

]]> Comment on Gravity Forms v1.6.3 Beta 1 Released by ZeehDesign http://www.gravityhelp.com/gravity-forms-v1-6-3-beta-1-released/comment-page-1/#comment-466 ZeehDesign Thu, 26 Jan 2012 12:49:55 +0000 http://www.gravityhelp.com/?p=1858#comment-466 wow. great work! Any plans to publish not just to post but also to pages and custom post types? Custom post types will be lovely :) wow. great work!

Any plans to publish not just to post but also to pages and custom post types? Custom post types will be lovely :)

]]> Comment on Gravity Forms v1.6.2.1.1 Released by Carl Hancock http://www.gravityhelp.com/gravity-forms-v1-6-2-1-1-released/comment-page-1/#comment-465 Carl Hancock Wed, 25 Jan 2012 05:04:49 +0000 http://www.gravityhelp.com/?p=1856#comment-465 Drew, what you describe sounds is a PHP memory issue. Your site is unning out of available PHP memory... which results in the white screen. There is an error, but you don't see it because you don't have debug mode turned on in your wp-config.php file. You need to increase your available PHP memory by following the instructions here: http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/ You may need to contact your web host for assistance with this if you aren't sure how to make this change yourself. Drew, what you describe sounds is a PHP memory issue. Your site is unning out of available PHP memory... which results in the white screen. There is an error, but you don't see it because you don't have debug mode turned on in your wp-config.php file. You need to increase your available PHP memory by following the instructions here:

http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

You may need to contact your web host for assistance with this if you aren't sure how to make this change yourself.

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