Gravity Forms uses WordPress' best practices to make it as compatible as possible with all themes and plugins; however, some theme and plugin authors do not adhere to these best practices which can often result in a theme or plugin conflict with Gravity Forms.
The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a theme or plugin conflict. If you determine that your issue is not a theme or plugin conflict by following these instructions, please report your issue on the Support Forums. If you were directed to this topic after having posted your issue in the Support Forums, confirm in your posted topic that you have followed these steps and were still able to recreate this issue.
Testing for Theme Conflicts
To test for a theme conflict:
- Activate default Twenty Thirteen, Fourteen or Fifteen theme
- Check to see if the issue still occurs
If the issue does not occur after having activated a default "Twenty" theme, your theme is causing a conflict with Gravity Forms.
If the issue continues to occur, you should then test for plugin conflicts.
Testing for Plugin Conflicts
To test for a plugin conflict:
- Deactivate ALL plugins
- Activate Gravity Forms
- Check to see if the issue occurs
If the issue does not occur, one (or more) of your plugins is causing a conflict with Gravity Forms. To determine which plugin(s) is causing the conflict, follow these steps:
- Activate each plugin one by one
- Check to see if the issue occurs after each plugin is activated