Different notifications based on conditional logic in form

Hi,

I've had a look at Gravity Forms conditional tags, and have spotted a problem which means they might not work for achieving what I want. I'm hoping I am wrong though and that you can put me right!

To clarify, at present, the form uses email routing to send a nicely formatted notification email to one of three different email addresses based on input from a select box on the form called 'enquiry type'.

For the new 4th enquiry type, if it is chosen, email routing needs to be able to send a standard notification email (as for the other enquiry types) to one address, but send an additional differently formatted notification email containing the JSON to another email address. As these are both based off the same form input, I can't see how to do this with conditional tags.

Help!

Hi, thanks for the update.

Your documentation is great so i can probably work out how to use your submission hook to send the extra email, but how would I make sure this only happens if the user has chosen a specific enquiry type?

Thanks for all the help! So am I on the right track with something like his (see code below)

Hopefully my last question - how would I insert form field content into the extra email? I have some JSON that I need to populate with the form submission at relevant locations, then send as plain text to a CRM system.

<?php

add_action("gform_notification_format", "set_notification_format", 10, 4);
function set_notification_format($format, $notification_type, $form, $lead){

    if($notification_type == "admin")
        return "text"; //setting admin notifications as text
    else
        return "html"; //setting user notifications as text
}

add_action('gform_after_submission_1', 'extra_email', 10, 2);
function extra_email($entry, $form) {
    // change the 5 here to the field ID where your phone number is stored
    $enquirytype = $entry['1'];

    // If the type of enquiry is Project Quote, send an extra email
    if ($enquirytype == 'Project Quote') {

    $content = "Whatever I want the content of the extra email to be";

	// set your second admin email address here
    wp_mail('admin2@example.net', 'Project Quote email', $content);  

    }

}
?>

Thanks so much for all the help, and bearing with me through all my questions. I'm going to try and implement this tomorrow - fingers crossed I think I have everything I need. :-)

Hi. Everything worked at the Wordpress / Gravity Forms end, except when I try and send the extra email to PipeDrive, I get an error indicating that PipeDrive isn't reading the email correctly, which may mean the email content isn't as expected. My client is speaking to PipeDrive support to find out what is causing this.

Will do - I have documented my work and they're going to get back to me as soon as they know. I think the Gravity Forms side of things worked fine though. :-)

Sorry for delay in replying about this - everything worked out fine in the end. Gravity Forms worked a treat. The problem was that Pipedrive didn't like ANY white space (i.e. laying code out nicely) - once I removed all formatting it worked fine. They're even going to implement this method on a second form on the site they liked the results so much.

Thanks again for all the help. :-)