email notifications not working

Hiya,

I've just noticed that my email notifications are no longer working - I switched to a DreamHost VPS (although I'm not sure if they stopped working before or after the switch)... any idea what to do? I've checked all the settings and don't remember changing anything since they were last working a few months ago (although I have recently updated gravity forms and switched from a developer license to a personal license)...

Page in question: http://www.foodfortranslators.com/content-submissions/
password: submissions

Thanks,
Brin

Hiya, thanks for your reply. I read those. I am running everything up to date (theme, WordPress and all plugins etc), I've never had any conflicts before and am not willing to turn off all my plugins (since I depend on all of these) and don't think this is the problem anyhow, I am also very very reluctant to have to install yet another plugin... I've contacted my web hosts (DreamHost) and am waiting to hear back (although I doub't they'll say much more than "please contact Gravity Forms" - just a guess of course)... I was hoping you'd be able to guess at what the problem is somehow... any idea? Thanks, Brin

This is the reply from DreamHost: I checked the mail system on your VPS and found no problems. Emails are
being sent from your website to <submissions@foodfortranslators.com> and
accepted by Google's servers. Once emails leave DreamHost there's
nothing more I can do to track them. If you have any specific
submission-related emails you'd like me to look for, I can check your
VPS's mail log file; if you want to create an admin user on the VPS that
user would have access to view that log file.

Does this help? What would you suggest I need to do in order to fix the problem? Please advise.
Thanks,
Brin

One of my client sites that has been using Gravity Forms for a couple of years and as of 3-22-13 their email functions stopped working all together. I've gone through and checked all of the applicable email addresses, spam folders, etc and nothing is coming in from the submissions.

In this client's case, they have all of the latest updates applied to their site, none of the email addresses have changes, email communication to those addresses still work properly, no server configuration changes, and no changes outside of the WP site have been made either. They are using a dedicated Gmail address for their server configuration that only is used for email communication from the forms.

I'm about to call GoDaddy and see if their have been any changes on their end that would have caused the emails not to have been being sent out.

I will post any additional updates that I can for everyone.

OK.... After looking at lots of settings and configuration files, parameters, and such, I think I have figured out a work around on this for GoDaddy customers / client sites.

Go to DNS Manager in the GoDaddy control panel for the specified domain name that the site is running under. Look to see if GoDaddy is still your controlling configuration regarding the site email functions. In my case, most of my clients use Google Apps for their email. Remove all DNS entries related to GoDaddy and the mail configuration settings under your CNAME records that still point to secureserver.net.

Test and continue to have your forms work as normal with emails not being restricted through the GoDaddy configurations.

Note: If you have more than one domain name / WP setup under your GoDaddy hosting plan, you will need to do this for each domain name.

Additionally, if you are experiencing a similar issue with another hosting provider, I would recommend looking at this issue with them as well. either migrate your mail to Google Apps or some other email hosting solution and adjust your DNS and MX records accordingly.

Hi Sayingitfirst,

I too am with GoDaddy... but when I go to the area you describe, I have no idea what to keep and what to delete. Can you help define that a bit more? I'm not really a tech guy.

I'm having issues with getting a "notification to user" sent. I'm trying to get a "Refer a Friend" form going, and I'll get a notification as the admin that a form was submitted... however trying to get an email sent to the "Friend" isn't working. Frustrating.

Thanks
Doug