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Excessive Breaks in Email Notification

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Imaginate
    Member

    My client is getting a strange large grey box at the top of the form email notification. I looked at the email code and it seems that it's got like 40-50 <br> at the top of the form. I don't know how I can remove those. I read a few posts and they said to check the "Disable Auto-Formating" box, but that didn't seem to fix it.

    Here's the code that is in the Email: http://snippi.com/s/wyxsf1u
    You can see on line 251 is where the crazy <br> are showing up. Here's a screenshot of the email code in coda for clarification: http://cl.ly/Hwsd

    And here's a screenshot of the actual email in a browser:
    Part 1: http://cl.ly/HwAt
    Part 2: http://cl.ly/Hwpd

    It's really a strange deal since the <br> are not in the actual HTML code.

    Any ideas or help would be appreciated, thanks!

    Posted 11 years ago on Monday July 9, 2012 | Permalink

  2. Chris Hajer
    Key Master

    What email client is he using, and what domain (Gmail, Yahoo, etc.)

    Posted 11 years ago on Monday July 9, 2012 | Permalink

  3. Imaginate
    Member

    I've tested it in Apple Mail, iCloud, and Gmail and they all have the excessive spacing.

    Posted 11 years ago on Monday July 9, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Can you export that form and send it to me attached in an email to chris@rocketgenius.com

    I think it is probably something in the CSS but without having the actual notification it will be hard to troubleshoot. Thanks.

    Posted 11 years ago on Tuesday July 10, 2012 | Permalink

  5. Chris Hajer
    Key Master

    Jason, I emailed you with some information.

    Posted 11 years ago on Tuesday July 10, 2012 | Permalink

  6. Imaginate
    Member

    This is fixed, it was a theme issue with WooThemes SupportPress theme. I found the fix on their forum here: http://www.woothemes.com/support-forum/?viewtopic=64131

    Thanks for your help.

    Posted 11 years ago on Friday July 20, 2012 | Permalink

  7. David Peralty

    Glad you were able to get it sorted out, and thanks for coming back to post the answer.

    Posted 11 years ago on Friday July 20, 2012 | Permalink

  8. Chris Hajer
    Key Master

    Thanks for the update Jason.

    Posted 11 years ago on Friday July 20, 2012 | Permalink

This topic has been resolved and has been closed to new replies.