FAILED (Upload folder could not be created.)

From other forums this looks like it is a PHP safe mode issue, but I need to be sure. I have requested my service provider to look into it for me too, but what confuses me is that this works if I use just the wp_content folder... Only problem is that I need the uploads to go to the root of the uploads folder.

Could you please verify if I am using the filters correctly below?

add_filter("gform_upload_path", "change_upload_path", 10, 2);
function change_upload_path($path_info, $form_id){
   $path_info["path"] = "/wp-content/uploads/";
   $path_info["url"] = "http://fllsa.org/wp-content/uploads/";
   return $path_info;
}

Thanks!

Thanks for the reply. My service provider confirmed that PHP safe mode is off, but I still have the error. Unfortunately I cannot see exactly what path it is trying to create, I only get the "FAILED (Upload folder could not be created.) " error in the admin confirmation message.

wp-content has permission 755 and uploads I changed from 755 to 777 when this problem started.

I initially had the path as "wp-content/uploads" (without the front and back slashes) and then it uploaded the file inside wp-content as uploadsfilename.ext

I have asked for directoryindexing to be turned off too.