PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form Submits - No processing?

  1. I've got a form up at http://skcdev.com/jobs/ (can provide access to WP if necessary) and all submissions aren't being processed w/ no confirmation message. Upon submission, it shows the empty form and no entries are mailed / logged.

    Anyone have this issue before? I've disabled all plugins on the site already and tested that way, no luck.

    Posted 14 years ago on Friday May 7, 2010 | Permalink
  2. Scott,
    The problem you have looks like a permalink issue I have seen a couple of times. Can you try running your page without the pretty permalink (i.e index.php?p=123), submit the form and see if the form gets processed. If submitting the form that way works, you have a permalink issue that basically prevents any form in the page from posting its values. Other then turning off permalinks, I don't know how to solve the problem. I will be very interested in knowing the solution if you find it.

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  3. That sounds nasty, but actually, it may not be that. Upon submission with permalinks off I get sent to a 403 Forbidden page (apache 403 page). Within Firebug when permalinks are on, I see the same but instead of an error page I get the actual page loaded (normal page, no submission processed)

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  4. Just confirmed, both my sites (skcdev.com / scottkclark.com) and all the forms contained within them are no longer working.

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  5. Investigating further, looks like it's a mod_security issue possibly -- directly related to any field submitting with "http://"

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  6. Not the only one with the issue, apparently HostGator "hardened" security by flipping mod_security on a bit too tight.

    http://forums.hostgator.com/403-forbidden-error-t70181.html

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  7. Resolved, reluctantly, contacted HG support and had them whitelist my domains. The weird thing is this is my first issue I've ever encountered with HostGator for as long as I've remained a customer.

    Posted 14 years ago on Saturday May 8, 2010 | Permalink
  8. I am glad you figured it out Scott,
    Thanks for posting the details.

    Posted 14 years ago on Sunday May 9, 2010 | Permalink