Hi,
I am using the "Redirect" method in the confirmation setting of a form and using "Pass Field Data Via Query String". The URL is as follows:
https://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgid=XXXXXXXXXXXXXXX&retURL=http://www.soapware.com/thank-you-for-contacting-support/&company={Clinic Name:1}&00NC0000005DlXZ={Clinic Zip:2}&name={Contact Name (First):3.3}+{Contact Name (Last):3.6}&phone={Phone:13}&email={Email:4}&00NC0000005DIp0={Account Number:14}&00NC0000005DYC5={Preferred Contact Method:6}&00NC0000005DEzQ={Can you access your records?:7:value}&00NC0000005DF1C={SOAPware Version:8}&00NC0000005DEzf={Requested Department:9}&00NC0000005DEzu={Subject:10}&description={Description:12}&00NC0000005E2vn={Are you a SOAPware Hosting Service customer?:17:value}
This method works GREAT for sending information to SalesForce. The only problem is if a user types a contraction such as "don't", or "Can't", Gravity Forms replaces the apostrophe with &# 039;. I have ruled out SalesForce as the possible issue simply by submitting a shortened version of the URL above with a static value containing and apostrophe. It created a case in SalesForce with no issues.
Any ideas?
Thanks!
