One site, two forms, only one sends notifications to admin

On this site: http://vedicworld.org/ I have two forms. A contact form: http://vedicworld.org/contact-us/ and a payments http://vedicworld.org/payment/. From what I can tell, both notifications are configured the same with the exception that the contact form sends all fields and the payment form does not.

The issue is the payment form is sending out notifications to the admin but the contact form is not. I tried setting up a notification to the user and that was received but nothing to the admin.

I have the SMTP plugin installed. I even set up a new test form and tried that, no notifications either. All email is sent out to an address on the domain so it shouldn't be blocked. This makes no sense, please help.

I sent the access information yesterday but I have not heard back. Oddly, I changed the email for admin notifications the other day for the contact form to 'creativeliza@gmail.com' and I got a notification from someone who used the form. I was all excited thinking it was fixed. So I changed the email address to "test@vedicworld.org" which forwards to my email as well, tested the form and nothing came. I'm really stumped.

I am having the same issue as Creativeliza. I host my website (Namecheap) and e-mail (Google Apps) separately, as Carl mentioned. I have two forms; sometimes my notification e-mails work, sometimes they don't.

So, what's the fix for this?

Carl,

Thanks for awesome and quick reply. I've changed my settings in cPanel to "Remote Mail Exchanger" and I inputted all the MX records for Google Apps. Things still aren't working, so I'm in the process of getting in touch with my host about this now.

There's another issue, though. Like I mentioned, I've had notification e-mails work before when sending outside the domain (to a regular Gmail account), but right this moment even that isn't working. It seems very sporadic. Any ideas?

The email and the site are both hosted by the same company although I believe that they have different servers set up for this. The issue seems to be that the notifications are sporadic.

I have recently been experiencing the same problems. I host with Rackspace Cloud. Upon contacting them I was told the following (by the way, their customer support is top notch, much like GF):

"To guarantee delivery I would modify the form mail script to authenticate to our mail server. That is more reliable that using our mail relay. Mail relay doesn't always work since bulk email is sent that way. I would use smtp authentication on your form mail script, then it will work everytime."

I am going to try a plugin called Configure SMTP, which was recommended to me by another source . I'm guessing this should do the trick.

I was having the same issue (form sends emails to gmail/yahoo addresses but not to the address with the domain name. My site is hosted at Bluehost and the email is managed elsewhere. As mentioned above, that was the problem. Bluehost walked me through changing the DNS zone and it fixed the issue. Here's how:

1. Go to the cPanel, scroll down to Domains and click DNS Zone Editor
2. Select the domain from the dropdown menu and then scroll down to MX (Mail Exchanger) records
3. Where it says, "Email Routing: Automatically Detect Configuration:Auto more »" click "more >>"
4. Change the routing to Remote
5. Save
6. That's it. Test it.

Note: Keep in mind that this is only for mail that is hosted remotely- that wouldn't change anything for mail that is hosted on Bluehost. Bluehost emails would work for outgoing mail, but not incoming mail.