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Urgent, Form Broken

Gravity Support Forums » Plugin Support » Gravity Forms

  1. TPM
    Member

    My multi-page form has suddenly stopped working.

    I had a working form but the client wanted sections moved, so I moved sections around, and now that it's live it is stuck on the first page and won't advance.

    ???!!!

    What happened?

    http://www.st8wide.com/statewide-insurance-quote-request/

    Posted 12 years ago on Friday September 9, 2011 | Permalink

  2. TPM
    Member

    Hello?

    What's an "adequate response time"? 1 hour? 1 day?

    Fast Free Contact Forms plugin does better than this, and it's free. Why am I paying for a form that offers slow/no support and that now doesn't even work?

    Posted 12 years ago on Friday September 9, 2011 | Permalink

  3. TPM
    Member

    So since there is not support and I need to solve this on my own, I went ahead and recreated the form from scratch as an entirely NEW form and it STILL doesn't work. It is stuck on the first page.

    Here: http://www.st8wide.com/broken-form-test/

    This is absurd. One that there is not faster support for a paid product. I saw another request for help on this board that is over a day old. If it takes that long for support, there's no point in buying a $99 product. You should just say "no support" or "intolerably slow support" and tell people that the $199 is the package that comes with support.

    Posted 12 years ago on Friday September 9, 2011 | Permalink

  4. Carl Hancock
    Administrator

    You don't have Priority Support access. What's an adequate response time for non-Priority Support? 24 hours. Most non-Priority Support requests are replied to within a 2-4 hours.

    I was gladly going to assist you with your problem, but your combative attitude and unreasonable expectations on the speed of support response time has changed my mind on the matter.

    We will be refunding your money and you can use another solution. You can expect your funds to be returned to your PayPal account within the next hour.

    We treat our customers with respect and we expect the same in return. Demanding priority support when you didn't pay for Priority Support and calling a 2 hour response time on non-priority support forum issue absurd doesn't fall into that category.

    Posted 12 years ago on Friday September 9, 2011 | Permalink

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