FAQ – General Questions

Gravity Forms requires WordPress to work as we use many functions and files built into the software rather than creating an independent project requiring much more development staff to maintain a much larger codebase.

Gravity Forms will not integrate with another blogging or CMS system by default.

Gravity Forms can send data to other software though, and we have Add-ons available for Business and Developer license holders to provide such features. Also, there are third party add-ons available on WordPress Plugin Extend for Gravity Forms.

"There was an error while saving your form, most likely caused by a plugin conflict. Please contact us and we will be happy to help you get this corrected."

This message displays when the jQuery Array used to store the form setup is corrupt or empty. It's a safeguard to prevent you from wiping out an existing form when saving it. Something on your site or in the form data itself is causing a problem with the AJAX. It's either a plugin/theme conflict or an issue with data entered in the form setup itself, such as HTML causing problems in an HTML field, etc.

You need to register on the support forums with the same email address you used when you made your Gravity Forms purchase. This would be the same email address that you use for your PayPal account. Since that's the only email we receive during the transaction, that's the only way our system knows to grant you the appropriate permissions to view the member content.

If you registered on the forums with another email address, click on the "my account" link, change your email address to the PayPal email address you used when making your purchase, then save your settings. Verify that you can now see the member content, documentation, etc. If so, then you're free to go back to the account page and update your email address to whatever you prefer.

This ususally happens when you've activated the Members plugin from Justin Tadlock to create permissions for your forms. By default, the administrator is not assigned permissions to use/see the forms. You have to manually add permissions for the administrator and then you should see the forms menu back in the sidebar.

No, we do not support the Microsoft Internet Explorer v.6 browser. Although the browser is still in use by a percentage of the population, is considered antiquated (released in August of 2001) and is even actively discouraged by Microsoft, the browser's creator.

Many Gravity Forms features work properly in IE6, but many of the advanced features may not. If IE6 support is critical to your clientele, we recommend creating very basic forms to ensure they work properly.

The most common problem with validating form embedded in the Gravity Forms widget is the "document type does not allow element 'link' here" error.

Widget stylesheets are loaded inline and not in the page head. This is due to a limitation of the platform and the only way the widget has to enqueue the styles automatically.

You can disable the script output in the widget options but you'll have to make sure the Gravity Forms scripts are enqueued in your page elsewhere.

Documentation on properly enqueuing scripts is at located at the bottom of this page.

This is because you have conditional logic being used on your form. Anytime conditional logic is present the entire form is set to display: none; and then javascript is used to only show the fields that should be shown.

HOWEVER this requires Gravity Forms being able to output the necessary Javascript using the WordPress built in enqueue function... which outputs the Javascript in your footer.

Your theme probably does not have this function call in your theme's footer.php file:

<? php wp_footer(); ?>

This function call, which all themes should have (but many people forget to include), enables plugins to output code in the footer of a theme dynamically. If it isn't present, the theme can't output the necessary code.

This is most likely why your form is not displaying properly.

If you are running Gravity Forms v1.5 or newer you can upgrade your license directly from within the plugin. A discount is factored into the price based on the license key you already own.

• Login to your WordPress site's admin dashboard
• Go to the Gravity Forms Settings page (Forms > Settings)
• If you have entered your license key, upgrade options will appear below the settings area on that page - it may take a few seconds for it to appear as it is loaded via AJAX.
• If you have not previously entered your license key, enter it and save your settings and then the upgrade options will appear.
• Select the license you would like to upgrade to and click the upgrade link to purchase the upgrade via PayPal.

You can also upgrade here on the support site. Go to the right sidebar and select the "My Account" link. Your current license key will be listed on that page along with an upgrade link.

Unfortunately WordPress is notorious for conflicts between themes and plugins. It is unavoidable as you have no control over what other plugins and themes do. While we do take steps to avoid conflicts as best we can, we have no control over other plugins or themes.

As conflicts are found we will update this list. If you discover a conflict with a another plugin, please notify us.

Here is a list of known plugin conflicts:

• Sharebar
  The Sharebar plugin can conflict with Gravity Forms. It can cause issues related to JS functionality within Gravity Forms and prevent functionality such as AJAX and conditional logic from functioning properly.
• Meebo Bar
  The Meebo bar plugin currently conflicts with Gravity Forms. This is a recent conflict that resulted in a change on Meebo's side. The Meebo bar calls Javascript from the Meebo server. The conflict results in forms being duplicated when called on the front end and it prevents reCAPTCHA and the Date Picker from functioning properly.
• ProjectManager
  The ProjectManager plugin currently conflicts with Gravity Forms. It intercepts the global post variable and manipulates the data so that Gravity Forms cannot process the form properly.

Testing for conflicts with your theme or other plugins can be tedious, but it's a pretty straightforward process. You can find out more information on how to test for conflicts here.

http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

If your download link has expired or you simply need to re-download the plugin files from the support site. You can do that by going to the right sidebar and selecting the "Plugin Downloads" link in the menu. You'll find the latest version of the plugin available for download there.

If you require a formal receipt/invoice for business or tax records, you can complete the form at the URL listed below and we will return a receipt in PDF format via email as soon as possible.

http://www.gravityhelp.com/request-a-receipt/

Your license key was sent to your purchase email immediately after you completed your purchase. If you have misplaced your license key and need to find out what it was you can do that easily. Login to the support forums and go to the right sidebar then select the "My Account" link. Your license key information is listed at the very top of the page.

Usually, the issue is the reCAPTCHA field. A limitation of the reCAPTCHA service is that it is not compatible with AJAX. Gravity Forms automatically disables AJAX if a reCAPTCHA field is present to prevent problems from occurring with reCAPTCHA.

If you want to use AJAX and use a Captcha you can install the Really Simple Captcha plugin. Once you activate that plugin it will add additional options to the Captcha field in Gravity Forms.