Gravityhelp Blog

809 posts published since August, 2009

  1. Important Gravity Forms Standard Support Change Announcement

    We are announcing a major change to how we handle standard support. It will no longer be handled via a forum system. We will now be handling standard support requests via the same ticketing system we utilize for Contact Us and Priority Support requests.

    Due to Gravity Forms explosive user growth over the last 4 years, the volume of support requests has also risen. This has made managing standard support via a forum environment simply to inefficient and unmanageable for our support team to provide the level of support we'd like to provide our users. Discussion Forums are simply not designed for managing and facilitating support. They are designed for discussion.
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  2. Gravity Forms v1.7.6 Released

    Gravity Forms v1.7.6 is now available via automatic update and the downloads page. This is a major maintenance release that introduces quite a few changes under the hood as well as some new hooks for developers to take advantage.

    One major non-user facing change that we are extremely excited about in this release is the first iteration of the Gravity Forms Add-On Framework. This is a framework built into Gravity Forms to allow both developers to develop Add-Ons more efficiently and quickly by standardizing a lot of the things that almost every Add-On needs or utilizes. This will be extremely helpful for both Add-Ons we develop and Add-Ons developed and released by 3rd party developers.

    Currently the Add-On Framework in this release is dormant, it is not being used. But we will be releasing an Add-On soon that does utilize it which is why it is being included in this release. We will also be releasing documentation specific about the Add-On Framework, what it can do and how it can be used by developers. We're really excited that this will make it easier for developers to create Add-Ons for Gravity Forms is a more consistent and efficient manner.

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  3. Can’t Update Gravity Forms? Can’t Install Add-Ons? Your IP May Be Blacklisted

    We have seen a rise in the number of people reporting issues automatically updating Gravity Forms, downloading or updating Gravity Forms add-ons from within their WordPress Dashboard. Upon investigation, we have discovered that the issue is typically due to a shared IP address being blacklisted by one of a number of Internet security firms.

    This is a common problem with shared web hosts. Unlike most VPS and dedicated solutions, shared web hosts will share an IP address across multiple customers. If one customer does something malicious (intentionally or unintentionally) he can get that IP address blacklisted by one or more internet security providers. In other words, one user of a shared IP address can easily ruin things for all users of that shared IP address.

    To be clear, this can also happen on VPS and dedicated solutions. You can accidentally get your IP address blacklisted, or the previous user of that IP address may have gotten it blacklisted. But it is much more common with shared web hosts that use shared IP addresses.

    This is an issue that web hosts should not ignore. If they are providing customers with blacklisted IP addresses, it's like providing a user with a stolen social security number or identity. It will only lead to problems for all customers using that IP address. If you encounter the issue discussed in this blog post and are able to verify that your IP address is blacklisted, contact your web host. If they show no interest in assisting you in resolving the issue, I would suggest you find a new web host.

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  4. Gravity Forms Survey Add-On v1.0.1 Released

    The Gravity Forms Survey Add-On v1.0.1 is now available via automatic update. This is a single fix release that fixes an issue related to the Likert field. As with ALL WordPress related updates we highly recommend users update as soon as possible.

    WordPress v3.5.2 has also been released and fixes a security issue. If you haven't yet updated WordPress, we'd strongly suggest you update it at the same time.

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  5. Gravity Forms User Registration Add-On v1.6 Released

    Gravity Forms User Registration Add-On v1.6 is now available via automatic update. This is an important maintenance release that improves how automatic updates are handled, fixes a variety of bugs and adds better support for both multi-site and file upload handling.

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  6. Gravity Forms PayPal Payments Standard Add-On v1.8 Released

    Gravity Forms PayPal Payments Standard Add-On v1.8 is now available via automatic update. This release makes changes to how automatic updates are handled as well as corrects an issue that some users encountered with the PayPal redirect that occurs after a payment is made.

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  7. Gravity Forms MailChimp Add-On v2.2 Released

    Gravity Forms MailChimp Add-On v2.2 is now available via automatic update. This release makes changes to how automatic updates are handled, as well as updates to both phone number data handling and MailChimp Groups.

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  8. Gravity Forms Zapier Add-On v1.0 Beta 1 Released

    Gravity Forms Zapier Add-On

    One thing we've said since day one is that as much as we'd love to introduce Add-On's for every 3rd party service or application available, it simply isn't possible. Enter Zapier. The Gravity Forms Zapier Add-On allows you to leverage Zapier to integrate with over 200 different web services and counting.

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  9. Gravity Forms Survey Add-On v1.0 Released

    The Gravity Forms Survey Add-On has exited beta is now available as a v1.0 release. Forms, Polls, Quizzes and now Surveys!

    The Survey Add-On introduces a powerful new Survey Field that allows you to instantly make any form on your site capable of capturing survey data that you can then view, search and filter in an aggregated Survey Results display.

    The Survey Field introduces not one, but three new Form Field types: Likert, Rating and Rank.

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  10. Gravity Forms Polls Add-On v1.5 Released

    Gravity Forms Polls Add-On v1.5 is now available via automatic update and the Add-On browser. This is a maintenance release that also improves performance on high traffic sites with a high volume of form entries.

    This version implements changes that raised the minimum required version of Gravity Forms to v1.7.4.2. You should make sure you have updated to the latest public release of Gravity Forms, v1.7.5, before applying this update.

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