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“Tax ID” Mask bug

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Comcept
    Member

    Hi,

    I've enabled “Tax ID” Mask on a field and the form has completely disappeared from the page where it's published.
    I've looked at the Inspector and found these errors:
    Uncaught TypeError: Cannot read property 'msie' of undefined jquery.maskedinput-1.3.min.js:7
    Uncaught TypeError: Object [object Object] has no method 'mask'.

    All the latest version of WP and Gravity.

    Regards,
    Davide

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink

  2. David Peralty

    Can you please link to your form so we can see the error? Would you also be willing to try the following troubleshooting steps to isolate the issue? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink

  3. Comcept
    Member

    Hi David,
    I followed the troubleshooting steps.
    On WP default theme there are no problems, so it could be a conflict with some js of the theme.
    Thanks.

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink

  4. David Peralty

    Glad you were able to isolate it. I hope your theme developer is easy to get ahold of. If you would like us to take another look, please link to your form. All my best!

    Posted 11 years ago on Wednesday March 6, 2013 | Permalink