Aaron Forgue
Member
We're running a network of 3 multisites. On 2/3, Gravity Forms is working as it should. On the most recently created site, I cannot create a form, instead I get the following error:
"There was an error while saving your form. Please contact our support team."
Alternatively I've attempted to import a form, which returns "Gravity Forms imported 1 form successfully". The form does not actually get created however.
I've tried disabling all plugins and the outcome is the same.
Any ideas?
Thanks!
I guess the question I have is: what is special about that specific site/install? Different plugins? Theme? Can I please have you try the following steps to see if there is a plugin/theme conflict that we can isolate?
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
If it is neither theme or plugin, I'm not sure what would be causing one site to fail where others work except for database or memory issues.
Aaron Forgue
Member
It looks like the issue is that the GF tables have not been created for this particular site in our multi-site setup. Ultimate, this query is failing:
INSERT INTO wp_11_rg_form(title, date_created) VALUES('Untitled Form', utc_timestamp())
Because 'wp_11_rg_form' does not exist. Is there a way to manually trigger the GF activation process for this particular site?
I'm having the same issue when trying to save.
@stugfillen, what can you tell us about your installation?
Have you checked for theme and plugin conflicts already?
How much memory is available to WordPress and PHP.
@kleo99, have you already checked for theme and plugin conflicts using these instructions? http://rkt.gs/testing
Also, with multisite, I've seem them run out of RAM fairly quickly. Can you see how much RAM is available to PHP and your WordPress installation?
@Chris, yes i changed the theme, deactivated all plugins and still nothing.
After that I installed the form on another blog on the same server, same configuration and works fine.
I don't know how to check the memory, but I guess it shouldn't be the case as other blogs work fine.
@kleo99, how much RAM is available?
Also, was this site OK before but suddenly became unable to create forms? Or is this a new installation. If it's a new installation, can you afford to completely delete Gravity Forms, including all the forms and entries, including the database tables, and then install again? Or, check to see if all the required Gravity Forms tables (wp_rg_*) are present in the database?
Are you using a different language setting or collation in your wp-config.php?
