Please Note: We are no longer using forums to facilitate standard support. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Checkboxes not appearing

  1. I have created several forms that utilize checkboxes - but when I navigate to the forms on my website the checkboxes do not actually appear (eg: http://dubuqueyouth.com/user-registration). If you hit next on a page where checkbox input is required the checkboxes DO show up in the error message (hit next on the form on the page linked above to see this). Any ideas for a quick fix?

    Posted 3 years ago on Saturday August 13, 2011 | Permalink
  2. I can see your checkbox inputs in Firefox, but not Chrome or Safari.

    screenshot: http://bit.ly/o7B1bu

    Does the form work properly in the preview page? If yes, then there's something in your theme that's causing the problem. If not, you've probably set up your conditional logic incorrectly somewhere. I'm assuming it's the first case.

    I see that you have some type of pretty form input script that's replacing the default browser checkboxes with some graphical ones. This is only working on the first page of the form and I would bet that's the source of your problem. It's adding some styles that are conflicting with the defaults or whatever styles you may have added. Try removing the script reference for that and see if the issue persists.

    Posted 3 years ago on Saturday August 13, 2011 | Permalink
  3. I got the checkboxes to show by removing some script, but the form is currently duplicating all the selection input fields for some reason, one version formatted and one just plain text. Any ideas on what would be causing this? I haven't been able to find anything in the theme stylesheet.

    Screen shot: http://bit.ly/qcAiGu

    Thanks,

    Jordan

    Posted 3 years ago on Monday August 15, 2011 | Permalink
  4. You are going to need to test for theme and plugin conflicts by following the instructions here:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    It sounds like either your Theme is causing the issue or another Plugin is causing the issue.

    Posted 3 years ago on Monday August 15, 2011 | Permalink

 

Support Tickets

Open A New Support Ticket
 Open A New Priority Support Ticket *

* Developer license holders only