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[SOLVED] Export entries incomplete

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Juandbbam
    Member

    Hello

    I have a survey with 1200 entries but when exporting I only get a CSV with around 200 entries.

    Any idea about what may be going on?

    Thank you in advance

    Posted 11 years ago on Friday June 22, 2012 | Permalink

  2. David Peralty

    Usually, you reach a memory limit or a PHP timeout. Either of these would cut your file off. I've seen this quite often in the exports.

    Have a look at the following article and try to increase your memory available to PHP and WordPress to 256MB or more.
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Also, double check with your host about PHP and MySQL timeouts. It takes a while to pull all the data down and export a CSV from within WordPress, especially if you have more than a few fields of data.

    Posted 11 years ago on Friday June 22, 2012 | Permalink

  3. Juandbbam
    Member

    Thank you David,

    But the export is very fast. Doesn't seem to be working and then being cut due to a PHP timeout.

    Even if the export is very fast the problem may be due to memory limit or PHP timeout?

    Best Regards,

    Posted 11 years ago on Friday June 22, 2012 | Permalink

  4. David Peralty

    Even if it is fast, it could be due to memory issues. We don't have any built-in limit that would stop you from exporting as much data as you would like.

    Posted 11 years ago on Friday June 22, 2012 | Permalink

  5. Juandbbam
    Member

    Solved. Thank you David, you were right. It was a memory issue.

    Posted 11 years ago on Friday June 22, 2012 | Permalink

  6. David Peralty

    Glad to hear it. :)

    Posted 11 years ago on Friday June 22, 2012 | Permalink

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