PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Export Error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. dkeezer
    Member

    I am getting an export error on my forms.

    I get this error:

    This webpage is not found
    No webpage was found for the web address: http://insurancehero.ca/wp-admin/admin.php?page=gf_export
    Error 6 (net::ERR_FILE_NOT_FOUND): The file or directory could not be found.

    _____

    I am trying to export four fields, from a one month timeframe.

    PHP Version 5.2.17
    MySQL Version 5.1.63
    WordPress Version 3.4
    Gravity Forms Version 1.6.4.5

    I get the same error on any export.

    All of the forms are on this site: http://www.insurancehero.ca

    Posted 11 years ago on Wednesday July 11, 2012 | Permalink

  2. Chris Hajer
    Key Master

    How many records are you trying to export? It sounds like the server is running out of resources, probably RAM. Try reducing the date range to get fewer records returned. If the export works with fewer records, then you might need to increase the RAM on your server.

    One explanation of how to do it:
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Posted 11 years ago on Wednesday July 11, 2012 | Permalink

  3. dkeezer
    Member

    Thanks Chris - but I was trying to export 4 fields and put in a date range of a month and it crashed.

    Posted 11 years ago on Wednesday July 11, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Have you tried just one day, a few records, to see if something is broken with the export function, or if it is a resource problem?

    Posted 11 years ago on Wednesday July 11, 2012 | Permalink