PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Gravity Forms Hangs on Submit

Gravity Support Forums » Plugin Support » Gravity Forms

  1. iaan
    Member

    We updated to 3.4.1 wordpress today but experiencing problems submitting all gravity forms. When submitting it will not go to the redirect page or thank you text. The entry details are showing in the entry list but will not redirect the form to the next page. I have switched from using ajax and not using ajax but it still does not submit.

    http://www.nsri.org.za/ways-to-support-us/give-a-donation/credit-card-donation/

    Posted 11 years ago on Friday August 17, 2012 | Permalink

  2. Chris Hajer
    Key Master

    It looks like you are still using version 1.6.2.1.1 of Gravity Forms. Do you have the ability to upgrade that software?

    Also, since JavaScript may be cached, can you use a completely different browser and see if the problem persists there?

    If neither of those things work, I would start troubleshooting by checking for theme and plugin conflicts http://rkt.gs/testing

    Posted 11 years ago on Saturday August 18, 2012 | Permalink