Hi Guys,
I've encountered an issue with my form on IE9. The NEXT button doesn't work at all, I don't know why this happend because the form works great in Firefox, Safari and Chrome.
You can find the issue here:
http://www.ayente.com/apply-for-course/
Please help me out.
Cheers, Twana
Hi Twana,
It may not be related, but the first place to start is resolving this JS error you're getting on page load:
Do you have AJAX enabled on this form? If so, try disabling it and see if the issue persists.
Hi Twana,
Next up is testing for a theme or plugin conflict:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
Are you using a caching plugin?
Hi David,
Sorry I didn't know you've replied back :).
I did all the steps on the link you've provided. The issue still occurs, even with the Twenty Ten Theme. Furthermore I did deactivate all plugins except for the gravity form and still no luck.
I am using a caching plugin, which is "W3 Total Cache". But I don't think that would create the issue, because it's still occuring when all plugins are deactived.
Hope you can help me out.
Cheers
Twana,
Does your form/next button work properly in IE9 in the form preview page?
I can't recreate the issue on my multi-page forms using the Twenty-Ten theme and IE9 so far. I'll keep testing but let me know if your preview works properly so I can help rule out theme influences or not.
Hi Kevin,
Sorry for the late reply. I tried it in the preview mode and the issue still occurs. The form (online and in preview mode) works perfectly in safari, firefox, chrome and even opera. Only IE (tried it in IE8 and IE9) is not working.
Can't figure this out. If you would like to have access to the code/website. Please let me know and I'll PM you the username and pass.
Thank you!
I'm in the same boat except in all browsers (I've tested Chrome and IE9. I can't imagine FF or Safari is working). I recently installed W3 Total Cache, but also signed up for CloudFlare. Those are the only new things that have happened. I have a three page form that bounces people back to page one when they click Next to go to page 3.
I've been through the troubleshooting steps here: http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
I purged all of the caches through W3 Total Cache, disabled everything and then deactivated/deleted the plug in.
Same result.
I would love to know of there's a solution. Without a working form I have no lead generation. Were it not for a prospect mentioning it to me on Twitter, who knows how long it would've taken me to realize this was happening.
My form's page is here: http://www.52novels.com/contact/
It's also persistent in one of the sidebars.
Please help.
Thank you.
UPDATE: I deactivated CloudFlare, waited for the DNS to do its thing. Seems that's the culprit. CloudFlare + GF = Not good.
Okay, good to know.. so to be clear, this was a plugin conflict and was NOT IE specific so not actually related to the prior posts in this thread.
