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Help! Next button not working in IE9

  1. Hi Guys,

    I've encountered an issue with my form on IE9. The NEXT button doesn't work at all, I don't know why this happend because the form works great in Firefox, Safari and Chrome.

    You can find the issue here:

    Please help me out.

    Cheers, Twana

    Posted 4 years ago on Sunday February 12, 2012 | Permalink
  2. Hi Twana,

    It may not be related, but the first place to start is resolving this JS error you're getting on page load:

    Do you have AJAX enabled on this form? If so, try disabling it and see if the issue persists.

    Posted 4 years ago on Wednesday February 15, 2012 | Permalink
  3. Hi David,

    Thanks for the support. I fixed the JS error and disabled the AJAX on the form, but the issue still persists.

    What do you suggest to do next?


    Posted 4 years ago on Thursday February 16, 2012 | Permalink
  4. Hi Twana,

    Next up is testing for a theme or plugin conflict:

    Are you using a caching plugin?

    Posted 4 years ago on Thursday February 16, 2012 | Permalink
  5. Hi David,

    Sorry I didn't know you've replied back :).

    I did all the steps on the link you've provided. The issue still occurs, even with the Twenty Ten Theme. Furthermore I did deactivate all plugins except for the gravity form and still no luck.

    I am using a caching plugin, which is "W3 Total Cache". But I don't think that would create the issue, because it's still occuring when all plugins are deactived.

    Hope you can help me out.


    Posted 4 years ago on Tuesday February 21, 2012 | Permalink
  6. Anyone help me out here, please?

    I'm stuck with this issue.

    Really looking for a fix.


    Posted 4 years ago on Tuesday March 6, 2012 | Permalink
  7. Twana,

    Does your form/next button work properly in IE9 in the form preview page?

    I can't recreate the issue on my multi-page forms using the Twenty-Ten theme and IE9 so far. I'll keep testing but let me know if your preview works properly so I can help rule out theme influences or not.

    Posted 4 years ago on Tuesday March 6, 2012 | Permalink
  8. Hi Kevin,

    Sorry for the late reply. I tried it in the preview mode and the issue still occurs. The form (online and in preview mode) works perfectly in safari, firefox, chrome and even opera. Only IE (tried it in IE8 and IE9) is not working.

    Can't figure this out. If you would like to have access to the code/website. Please let me know and I'll PM you the username and pass.

    Thank you!

    Posted 4 years ago on Sunday March 18, 2012 | Permalink
  9. Please, Can anyone help me out here with this issue?
    I still didn't fixed this.

    Posted 4 years ago on Monday April 9, 2012 | Permalink
  10. I'm in the same boat except in all browsers (I've tested Chrome and IE9. I can't imagine FF or Safari is working). I recently installed W3 Total Cache, but also signed up for CloudFlare. Those are the only new things that have happened. I have a three page form that bounces people back to page one when they click Next to go to page 3.

    I've been through the troubleshooting steps here:

    I purged all of the caches through W3 Total Cache, disabled everything and then deactivated/deleted the plug in.

    Same result.

    I would love to know of there's a solution. Without a working form I have no lead generation. Were it not for a prospect mentioning it to me on Twitter, who knows how long it would've taken me to realize this was happening.

    My form's page is here:

    It's also persistent in one of the sidebars.

    Please help.

    Thank you.

    UPDATE: I deactivated CloudFlare, waited for the DNS to do its thing. Seems that's the culprit. CloudFlare + GF = Not good.

    Posted 4 years ago on Wednesday April 11, 2012 | Permalink
  11. Okay, good to know.. so to be clear, this was a plugin conflict and was NOT IE specific so not actually related to the prior posts in this thread.

    Posted 4 years ago on Wednesday April 11, 2012 | Permalink

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