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Installation Problem

Gravity Support Forums » Plugin Support » Gravity Forms

  1. drosengarden
    Member

    I am working site building support for my company and one of the tasks I was given is to use the gravity forms plugin. Only problem is upon installing the plugin - I don't see the toolbar show up. Tried to install again and it says the folder already exists!

    What is wrong why I can't see the FORMS toolbar? I've installed several other plugins and they work just fine. I'm a little at a loss here.

    Thanks.

    Posted 13 years ago on Thursday June 24, 2010 | Permalink

  2. Carl Hancock
    Administrator

    If you installed and activated the plugin and the Forms menu does not appear it is most likely because you also have the Members plugin installed and role management is hiding the Forms menu. If the Members plugin is installed you will have to edit the Admin role and make sure all the Gravity Forms related capabilities are turned on.

    Posted 13 years ago on Thursday June 24, 2010 | Permalink