Please Note: We are no longer using forums to facilitate standard support. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Need documentation on how to resolve theme conflict

  1. I have a form that does not appear. This just happened. It was appearing, but no longer does. I have removed all conditional logic.

    I tested for a theme conflict, and there is indeed a theme conflict. However, I cannot find any documentation that will carry me past that point. The WordPress theme was built by my SEO company, and it has other issues. I don't doubt that they cut corners around best practices, but not being a web guy, I've got not idea how to approach resolving this conflict without a little direction.

    The site is located at http://www.videostreamingproviders.com/quote

    User: matt
    Password: browning

    Any direction toward resolving this conflict with my theme would be greatly appreciated!

    Thanks,
    Matt

    Posted 3 years ago on Wednesday February 15, 2012 | Permalink
  2. After a while of hunting around in the theme trying to resolve the issue, I finally just uninstalled Gravity Forms and re-installed. After re-installing, I rebuilt my form, and it appeared. I would update and review on my live site after each change, and even with conditional logic everything appeared normally.

    But when I attempted to move a paragraph entry from below one section break up to another area of the form, the form disappeared. Deleting that paragraph caused the form to re-appear. After several attempts, I was finally able to get it to work. If I recall correctly, I turned off the conditional logic on the section break and then move the paragraph entry field, and then it worked (then I re-instated the conditional logic on the section break that was toward the bottom of my form).

    So there appears to be a bug in Gravity Forms that can occur when moving elements across various section breaks where conditional logic is applied, as my issue turned out not to be a theme conflict or a plug-in conflict.

    With this in mind, it would be a handy feature if there was the ability to insert a form element at a point other than at the bottom of the form, as moving elements across section breaks containing conditional logic appears to be problematic.

    Posted 3 years ago on Thursday February 16, 2012 | Permalink
  3. ssondi
    Member

    my gravity forms with the page end layout disappeared on my theme after recent upgrade on 05/03/2012. the old version worked just fine. your help would be greatly appreciated

    Posted 3 years ago on Sunday May 6, 2012 | Permalink
  4. @ssondi - can you give me a link to your form? In the future, this is how you would create a new topic: Screenshot

    Posted 3 years ago on Monday May 7, 2012 | Permalink

 

Support Tickets

Open A New Support Ticket
 Open A New Priority Support Ticket *

* Developer license holders only