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No confirmation message

  1. slobizman
    Member

    I see there are many reports of this. I've got the most recent version, v1.6.3.2.1. The form is simply redisplayed whether I have Ajax enabled in the shortcode or not. I see most are saying disabling Ajax fixes it, but not for me. As suggested in another thread I emailed Carl with the site and log on credentials.

    Just bought it this week, so anxious to be able to use it.

    Posted 3 years ago on Tuesday March 20, 2012 | Permalink
  2. slobizman
    Member

    Actually, it's worse than just no submission confirmation (and AJAX still off). It will not even accept the information that is entered. Nothing shows up in Entries (except one of the very many tests I did, for some reason). I have two forms doing this, both very simple.

    (Carl, info in your email)

    Posted 3 years ago on Wednesday March 21, 2012 | Permalink
  3. slobizman
    Member

    I just upgraded to v1.6.3.3, hoping that this would fix the issue, and perhaps why I have not yet received a response on this issue. Sadly, I still have the Confirmation problem.

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  4. Do you have a link to your form?

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  5. slobizman
    Member

    http://www.3dprinter.net/submit-tips
    http://www.3dprinter.net/directory-submit

    I also sent Carl login info yesterday.

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  6. I did see this script error on the page if you wanted to see if getting rid of that makes a difference:

    http://grab.by/cttG

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  7. slobizman
    Member

    Thanks for checking it Rob. I took out the offending Facebook Like code from both pages and they are both still having the problem. The just redisplay the submission from, cleared of input, ane do not record the entry in the database.

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  8. slobizman
    Member

    New links, even though I think the old ones I gave you will redirect anyway:

    http://www.3dprinter.net/submit-tips
    http://www.3dprinter.net/directory/directory-submit

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  9. slobizman
    Member

    Okay, I have to ask, do I need to request a refund, or is there any tech support here?

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  10. @slobizman - It looks like you're getting support to me.. if you need priority support, you're welcome to use the priority support form, but there's still a queue there. Somebody will continue to assist you as soon as we can so your continued patience is appreciated.

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  11. Can you send me a login to rob@rocketgenius.com so I can take a look?

    Posted 3 years ago on Friday March 23, 2012 | Permalink

 

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