Please Note: We are no longer using forums to facilitate standard support. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No "submission success" message

  1. As of the 1.6.3.3.2 update, all of my forms that are using AJAX do not show the "submission success" message. The form successfully submits, but on the end-users screen, the form just stays put and appears to not submit. This results in multiple submissions and confused users.

    To fix the issue, all i have to do is turn off AJAX where the form is being displayed. But, I use a WordPress Multisite setup, and it would take a very long time to run through everyone's sub-sites and make sure they are not using AJAX. Is there a another way to fix this issue?
    I have tested this on multiple browsers, and it's been reported to me from other users on different networks

    Posted 3 years ago on Sunday March 25, 2012 | Permalink
  2. Do you have an example form URL you can share?

    Posted 3 years ago on Sunday March 25, 2012 | Permalink
  3. Kevin,
    Thank you for getting back to me. I spoke too soon, sorry about that. It looks like my issue was caused by a JavaScript error from another plugin. It's a strange one, as it only shows intermittently. But, the error is not with Gravity Forms. When I find out more about what is the real issue, I will post it here so others can see the fix.

    Posted 3 years ago on Sunday March 25, 2012 | Permalink
  4. Okay, no worries. I'm glad you figured it out. Thanks for the update.

    Posted 3 years ago on Sunday March 25, 2012 | Permalink
  5. I am experiencing the same error - when a user submits info, there is not a "Success" message:
    http://vacationparadiseonline.com/myrtle-beach-gift-package-checkout/

    I realize there is an error in line 139, but how do I resolve this?

    Thanks!

    Posted 3 years ago on Monday March 26, 2012 | Permalink
  6. @vacationparadise I responded to your other topic asking for a login. Please stick to that topic you created to avoid double efforts.

    http://www.gravityhelp.com/forums/topic/can-not-submit-on-form#post-53405

    Posted 3 years ago on Monday March 26, 2012 | Permalink
  7. Good day. I have the exact same issue and I understand it maybe javascript. Would highly appreciate if you can give the direction to fixing this. I have almost disabled all other plugnins to check if the success message appears, but it did not resolve the issue. I have created a test page for you to check:
    http://vitizo.com/form-test-ajax/

    Posted 3 years ago on Monday April 9, 2012 | Permalink
  8. @vitizo you do have a script error: http://grab.by/d0vS

    Most likely coming from your theme, looks like it is trying to load an older version of jQuery. So that's where you should start looking.

    Posted 3 years ago on Monday April 9, 2012 | Permalink
  9. Thank you! The issue is resolved after updating the jquery files.
    Cheers.

    Posted 3 years ago on Monday April 9, 2012 | Permalink

 

Support Tickets

Open A New Support Ticket
 Open A New Priority Support Ticket *

* Developer license holders only