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PayPal Page Style isn't working

  1. I have set up a custom "Page Style" in PayPal and am referencing it in my form. The form data comes across into both PayPal and payment success/cancellation all seem to work fine.

    But PayPal is using the Primary page style, and not the one specified in the GF add-on.

    I'm not sure what I can have done wrong as there's so little I could mess up. I've checked the names, tried a different browser (both FF 11 and IE 9) so I'm stumped!

    WordPress 3.3.1
    Gravity Forms 1.6.3.3
    Gravity PayPal add-on 1.4

    The form in question is here:
    http://therapy-online.co.uk/cost-booking-payment/

    Mark

    Posted 3 years ago on Thursday March 22, 2012 | Permalink
  2. Could I get some help debugging this please - posted 22nd March and no response yet!

    Posted 3 years ago on Monday April 2, 2012 | Permalink
  3. Hey there, our lead dev is looking into this. I showed him what's going on and we'll keep you posted.

    Posted 3 years ago on Monday April 2, 2012 | Permalink
  4. Thanks for the update. Are you saying you have reproduced this as a bug?

    Mark

    Posted 3 years ago on Monday April 2, 2012 | Permalink
  5. We have been able to reproduce it in one of our test PayPal accounts, but have also been able to make it work on another PayPal account. We haven't been able to pinpoint what is causing this yet, but we are still looking into it. We will keep you posted.

    Posted 3 years ago on Tuesday April 3, 2012 | Permalink
  6. Mark, there seems to be some inconsistencies with PayPal's end. We double checked the documentation and we are passing the correct variable. We noticed that if you use an image in the "Header Image URL" box it will show and colors will work fine. However, we also noticed that if you placed images in both the "Header Image URL" and "Logo Image URL" it only works if you set the page style to be Primary.

    Anyway you could provide some more detail on how you have your page style setup so you don't have to provide your login info.

    Posted 3 years ago on Tuesday April 3, 2012 | Permalink
  7. Subscribing

    Posted 3 years ago on Monday April 30, 2012 | Permalink
  8. I'm having the same problem-- the "custom payment page" never shows up when submitting via the PayPal Add-on:

    http://www.tacticalresponseresources.com/classes (see bottom of page)

    I'm only using a header image... looks fine from within PayPal's admin... it just won't display when submitting via Gravity Forms. I can't see where the value is even getting passed.

    Any ideas how I can get this resolved?

    Thanks,

    Tommy

    Posted 2 years ago on Tuesday September 11, 2012 | Permalink
  9. Is there a way to ensure the "page_style" gets passed via a hidden field that I set up? For example:

    <input type="hidden" name="page_style" value="MyCustomPaymentPage">

    Posted 2 years ago on Tuesday September 11, 2012 | Permalink
  10. It turns out that my client had given me the wrong email address. What I needed was the PayPal email address that he uses to log into Paypal. Otherwise, PayPal didn't recognize the account, and therefore, didn't know there was a custom page.

    Posted 2 years ago on Thursday September 13, 2012 | Permalink
  11. Very good. Thank you for that pointer. I think that will be useful to someone.

    Posted 2 years ago on Thursday September 13, 2012 | Permalink

This topic has been resolved and has been closed to new replies.

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