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PayPal Problem

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. jeansuhas
    Member

    Hello,

    I am having 2 issues with PayPal.
    1. My PayPal account is based in France but I sell online services on the US market. One of my customer told me that the payment page is in French. Is there any way to force the Payment Page in English?
    Note : I just called PayPal and they told me that I need to add a variable to the code.

    2. PayPal is currently not working. My customers are unable to Pay. The form redirect and populate well the Payment Page, but PayPal is not accepting Payment..

    Regarding

    It is kind of urgent

    Posted 12 years ago on Monday March 26, 2012 | Permalink

  2. Carl Hancock
    Administrator

    If you have access to the PayPal Add-On you should have a Developer License so be sure to make use of Priority Support and you'd receive a much quicker response to your inquiry.

    We try to respond to support forum inquiries within 48 hours, but that can slip depending on volume. This is outlined in our policy here:

    http://www.gravityhelp.com/support-times/

    We will be adding 2 full time members to the team in April who will be focusing on product support which will help with response times going forward.

    To answer your question...

    1) We don't pass a setting to PayPal for what language it's checkout page should use. PayPal determines this based on the PayPal account that is receiving the payment. In your case it is a French account so it's defaulting to the French checkout page.

    There is not currently a setting in the PayPal Feed to select the language that is used on the checkout page. It would be possible to implement this as a customization using the gform_paypal_query hook documented here:

    http://www.gravityhelp.com/documentation/page/Gform_paypal_query

    You'd have to customize what is sent to PayPal using this hook to set the language.

    HOWEVER what I am going to do is discuss this with our lead developer tomorrow and see what we need to do to go ahead and add a PayPal Language setting to the PayPal Feed settings in the Add-On so that this can be set when configuring the feed.

    If it is something that can be done relatively quickly I can see if we can go ahead and update the PayPal Add-On to support this and release an update next week.

    2) I am not sure what you mean by PayPal is not currently working. Is the user being redirected to PayPal when submitting the form? What does the PayPal checkout page say? I would need more details. Once the user is redirected to PayPal they are out of our control and any issues related to PayPal refusing to accept a credit card, etc. are PayPal issues and not Gravity Forms issues.

    Posted 12 years ago on Thursday March 29, 2012 | Permalink

  3. jeansuhas
    Member

    Hello,

    Thank you for your answer. Problem 2) is solved. I would love to hear about the new release version of the PayPal version and I will be the first one to test it.

    Thank you

    Jean

    Posted 12 years ago on Thursday March 29, 2012 | Permalink