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Plugin is hanging...

Gravity Support Forums » Plugin Support » Gravity Forms Campaign Monitor Add-On

  1. sevendayweekend
    Member

    It's the weirdest thing, when I try and use this plugin on a new site hosted on Linode, this plugin hangs, can't get into the settings pages at all. All other Gravity forms pages are available, it's just the CM plugin pages in admin that fails. Have deactivated all other plugins and run it using TwentyTwelve. Also rebooted my Linode slice, but nothing works. Can't access the Gravity CM plugin.

    Posted 11 years ago on Wednesday October 31, 2012 | Permalink

  2. Chris Hajer
    Key Master

    How much RAM is available to PHP and WordPress in this installation?

    And, is all your software up to date (Gravity Forms, Campaign Monitor Add-on, WordPress)?

    Posted 11 years ago on Wednesday October 31, 2012 | Permalink

  3. sevendayweekend
    Member

    Great! Now for the real thing...

    The memory_limit from phpinfo was 32. It's now 256. The plugin screens still hangs.

    Since posting above I've also been trying to find an error in the server logs, failed on that also.

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  4. sevendayweekend
    Member

    The page I'm trying to access is: /wp-admin/admin.php?page=gf_settings&addon=Campaign+Monitor

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  5. Chris Hajer
    Key Master

    Firehost does not like php info () (when it's typed out correctly without spaces.)

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  6. sevendayweekend
    Member

    On software updated-ness:

    PHP Version: 5.3.2-1ubuntu4.18
    MySQL Version: 5.1.63
    WordPress Version: 3.4.2
    Gravity Forms Version: 1.6.9

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  7. Chris Hajer
    Key Master

    Jonathan, I would open a priority support request since someone will likely need to log in to your admin to see what's going on.

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  8. sevendayweekend
    Member

    Will try and remember that issue on phpinfo.

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  9. sevendayweekend
    Member

    Chris, you're welcome to login. What's your email address?

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  10. sevendayweekend
    Member

    Perhaps add more notes about Firehost exceptions to the "Allowed markup" section below the reply box.

    Posted 11 years ago on Thursday November 1, 2012 | Permalink

  11. Chris Hajer
    Key Master

    Jonathan, circling back around to this one. I have an updated version of the Campaign Monitor plugin I would like you to try. Please email me at chris@rocketgenius.com

    Thank you.

    Posted 11 years ago on Saturday November 10, 2012 | Permalink

  12. partnerscreative
    Member

    I'm having this exact same issue. I can click to everything else. Clicking Campaign Monitor just hangs. Logged in here looking for an updated version but looks like I have the latest 2.0.

    Did you solve this? Is there an updated version not posted yet?

    Thanks,
    Tony

    Posted 11 years ago on Friday December 14, 2012 | Permalink

  13. partnerscreative
    Member

    Hi. Me again. I found the issue. Updating here.

    Needed to update our PHP settings to allow curl.

    Tony

    Posted 11 years ago on Friday December 14, 2012 | Permalink

  14. David Peralty

    I'm glad you were able to figure it out. All my best!

    Posted 11 years ago on Friday December 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.