@iandymorris A multi-page form is NOT submitted until the final page is submitted. There is no partial data storage. The form isn't processed until the final page is submitted.
The purpose of multi-page forms is to break up long forms to make them less intimidating and to encourage users to complete the process. The longer the form, the less likely it is to be completed. Splitting the form into multiple pages makes the form seem a little less daunting. Ultimately in marketing, the shorter the form the better because shorter forms are going to have a higher conversion rate.
It may sound like a good marketing idea to automatically capture abandoned forms, but it's a privacy and transparency issue. Users don't expect information to be received until the form is fully submitted and a confirmation action is displayed.
Not all abandoned forms are going to be due to some sort of crash. Typically it's going to be because the user decided to not complete the form. Capturing partially filled out forms that a user may have purposely chosen NOT to submit because they decided against it at some point during the process is downright shady, not something we agree with and not something we ever intend on implementing.
We do plan on implementing save and continue functionality but it will be done in a way that it is clear to the user what is happening and what it is going to do for situations where the user wants to complete the process but doesn't have time so they want to save their progress and continue at a later time.
Posted 4 years ago on Thursday September 29, 2011 | Permalink