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Submit button not working in IE

Gravity Support Forums » Plugin Support » Gravity Forms

  1. maryke
    Member

    Using IE version 9.

    Link to form: http://freelanceexpress.co.za/freelance-express-get-a-quote/

    The submit button works fine in Firefox, Chrome but in IE it does nothing when you click on it.

    What could be the problem?

    Posted 11 years ago on Wednesday November 21, 2012 | Permalink

  2. Chris Hajer
    Key Master

    The first thing to do would be to validate the HTML on the page:
    http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Ffreelanceexpress.co.za%2Ffreelance-express-get-a-quote%2F

    There are a bunch of errors. Every browser responds differently to invalid HTML and it's possible Chrome and Firefox are overlooking the error, but IE9 is choking on it. Please take a look at these errors. I see a few unclosed form and div elements and I suspect one of those is causing the problem with the form in IE.

    Posted 11 years ago on Wednesday November 21, 2012 | Permalink

  3. francisbond
    Member

    I'm having the same issue in Chrome - safari seems to be fine.

    I have 22 errors but they all seem to be in the GF markup - http://validator.w3.org/check?uri=http%3A%2F%2Ffrancisbond.com%2Fmelbourne%2Fweb-designer%2Fweb-site-briefing-form%2F&charset=%28detect+automatically%29&doctype=Inline&group=0&verbose=1&user-agent=W3C_Validator%2F1.3#preparse_warnings

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink

  4. Chris Hajer
    Key Master

    I received a 404 error for that URL when I pulled it from the w3c validator page.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  5. francisbond
    Member

    Hey Chris,

    The form had since moved - sorry.

    http://validator.w3.org/check?uri=http://francisbond.com/services/web-designer/web-site-briefing-form/

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  6. Chris Hajer
    Key Master

    I would disable W3 Total Cache or at least turn off the script minification. If that does not help, I would begin troubleshooting by checking for theme and plugin conflicts, using these instructions http://rkt.gs/testing

    Thank you.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  7. francisbond
    Member

    Thanks Chris - I'll start there.

    Mat

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  8. Chris Hajer
    Key Master

    Let us know what you find out.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  9. francisbond
    Member

    OK,

    So I did as you suggested.

    1. I disabled minify setting in Total cache - no change
    2. I disabled Total Cache - no change
    3. I disabled could flare & my CDN - no change
    4. I set permalinks to default - no change
    5. I changed the theme to Twenty Eleven - no change
    6. I disabled ALL plugins except Gravity Forms - no change

    So it must be something to do with the form itself.

    You can download my export fo the form here - https://dl.dropbox.com/u/10253663/posted%20images/gravityforms-export-2012-12-02.xml.zip

    Posted 11 years ago on Sunday December 2, 2012 | Permalink