Hey folks— we've got a multi-page form that we've been using for about 7 months now. It's been working fine up until a couple weeks ago (can't recall if it started right after an update or what). We've gotten 10-20 complaints that once they get past page 2 or 3 (it doesn't seem to be the same page for everyone) they get kicked back to page 1 and all their entries are lost.
I haven't been able to speak to the users directly, but here a couple of complaints that have been recorded:
"The system will not let me continue past the 2nd page of questions. It continues to take me to step number one upon clicking the "next" button. I have tried this 5 different times."
"I’ve now gone through the survey twice, and both times I hit Next on step 3 and I get sent back to the first page, and all of the answers are removed"
I've tested it myself in Firefox on a Mac and in IE 8 on PC and it works fine for me. I thought it might be a timing-out issue (although I don't even know if that's possible) so I let it sit for a couple of hours before I clicked Next... it still worked fine.
I've done no customization to the form, but it is on a password protected Wordpress page, if that matters.
Any ideas? Thanks.